Our Vision
ProCallMed Solutions aspires to be Africa's premier provider of a holistic approach to the Contact Centre / Customer Services, Emergency Services and Healthcare Environments.
Our Philosophy
Assure the highest standards through the delivery of accurate and professional Customer Service within a reasonable cost and timely manner to all our clients (both Internally and Externally).
Constantly seek new methods of training to enhance our Performance and Assessment methods.
Foster Team work and co-operation through the entire process by creating and maintaining a transparent and professional service.
Ensure unbiased and fair business practice throughout all aspects of our business.
Operate in this manner so both our relationships and profitability will grow from strength to strength.
Getting to Know Us
ProCallMed focuses on delivering these needs. Working in close collaboration with an extensive team of multi-disciplinary professionals, we offer a holistic range of services, targeted at ensuring professional care and education to patients seeking primary healthcare services. And in so doing, we are able to alleviate the pressure on government and privately funded secondary healthcare facilities.
ProCallMed Solutions offers one of Africa's fastest growing industries Contact Centre and Healthcare Industry consulting and training services
We specialise in Emergency Contact Centre Management Solutions.
We assist our clients in obtaining their first contact resolution solutions through consulting with and assisting management.
To obtain these objectives we offer training / facilitation that is outcomes based that will empower your people to accomplish their practical skills within their working environments.
Build strong relationships by understanding your Company objectives and incorporating your objectives into our Consulting and training methodologies, tools and materials used.
Maximize the return on investment enjoyed by our Clients from the training and consulting.
We assist our Clients in obtaining an holistic approach to Healthcare within their Organization.
We provide optimal solutions specific to the Client’s needs.